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How mint33 Handles Your Personal Data

At mint33, the way we collect and use your personal data is something we take seriously.

Data collected only as neededEncrypted account storageYour right to access or deleteMalaysia-based account supportNo sale of personal data

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What Data We Collect and Why

mint33 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with mint33, we collect the details you provide — your name, email address, contact number and preferred payment method. If you deposit via Touch 'n Go, GrabPay, Boost dan FPX, we record the transaction reference and amount to reconcile your account

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accurately. We also collect device and session data — your IP address, browser type and pages visited — to keep your account secure and ensure the platform performs correctly for you. We do not collect more than we need. Retention periods vary by data category: account
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credentials are kept for as long as your account is active, while transaction logs are retained as required under applicable Malaysian financial regulations. You may request a copy of your data or ask us to delete it at any time, subject to any legal retention obligation
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we must honour.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to update something in your account profile, our support team…

Live Chat The live chat window inside your mint33 account connects you directly to a support agent who can handle data access requests, correction queries and account privacy concerns in real time.

Email Support Send a detailed privacy request to our dedicated support email. Include your registered account name and the nature of your request so we can verify your identity and respond accurately within 48 hours.

Help Centre The Help Centre inside your account dashboard lists step-by-step instructions for downloading your data, updating your contact details, managing cookie preferences and submitting a formal deletion request.

BAGAIMANA KAMI MELINDUNGI DATA

Six Ways We Protect What You Share

Every measure below reflects a specific, checkable practice we apply to your account data at mint33.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. This covers login credentials, payment references from Touch 'n Go and GrabPay, and any personal details you update in your profile.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust or withdraw cookie consent at any time via the cookie settings panel without it affecting your ability to log in.

Account Security Layer

Two-factor authentication is available on every mint33 account. We recommend enabling it so that even if your password is compromised, access still requires a one-time code sent to your registered mobile number.

Data Retention Policy

We keep your account data only for as long as your account remains active or as required by Malaysian financial regulations. Once the retention period ends, data is securely deleted from our production systems and backups.

No Third-Party Data Sales

We do not sell, rent or trade your personal data to third parties for marketing purposes. Data is shared with payment processors like Boost and FPX only to the extent necessary to complete your transaction.

Data Access Requests

You can request a full export of the personal data we hold on you at any time. Submit a request through live chat or email, pass our identity verification step, and we will deliver your data export within 14 working days.

Your Privacy Questions, Answered

The questions below address the most common concerns we receive about personal data handling at mint33. If your question is not covered here, open a live chat or send us an email and we will respond within 48 hours.

We collect your name, email address, contact number and the details you enter when verifying your identity. Payment method references — such as your Touch 'n Go or GrabPay transaction IDs — are also recorded to reconcile deposits and withdrawals accurately.

Your account data is stored on encrypted servers. We keep active account data for as long as your account remains open. Transaction records are retained for the period required under applicable Malaysian regulations, after which they are securely deleted.

Yes. Submit a data access request through live chat or our support email. After we verify your identity, we will prepare and send you an export of all personal data we hold on you within 14 working days.

You may request deletion at any time. We will remove your data from our systems except where we are legally required to retain certain records — for example, transaction logs required under Malaysian financial regulations. We will tell you exactly what can and cannot be deleted.

We share data only with payment processors — including Boost, FPX, Touch 'n Go and GrabPay — strictly to complete your transactions. We do not sell or rent your personal data to marketing companies or any unrelated third party.

A cookie settings panel is accessible from the footer of every page. You can accept all cookies, reject non-essential ones, or customise your choices by category. Changes take effect immediately and do not affect your ability to log into your account.

Contact our support team immediately via live chat or email with a description of your concern. We will acknowledge your complaint within 24 hours and aim to resolve it within 14 working days, keeping you informed of progress throughout.

How mint33 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect What You Share

End-to-End Encryption

Cookie Controls

Account Security Layer

Data Retention Policy

No Third-Party Data Sales

Data Access Requests

Your Privacy Questions, Answered

01 What personal data does mint33 collect when I open an account?

02 How is my data stored and for how long?

03 Can I request a copy of my personal data?

04 Can I ask mint33 to delete my data?

05 Does mint33 share my data with third parties?

06 How do I manage cookie preferences on the mint33 site?

07 Who do I contact if I believe my privacy rights have been breached?

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