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Explore Our Legal Framework at mint33

mint33 operates under a clear set of terms and privacy policies designed for the Malaysian market — access and eligibility depend on local law and are available where…

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mint33 Explore Our Legal Framework at mint33
SOKONGAN PERUNDANGAN

Open a Legal Enquiry With Our Team

If you have questions about how our terms apply to your account or need clarification on any policy clause, our support team in Kuala Lumpur is reachable around the clock.

Live Chat Start a live chat session directly inside your account dashboard. Our agents handle policy questions, data requests, and account-access queries in real time, any time of day.
E-mel Rasmi Send a written query to our legal mailbox for formal requests — including data-access or data-deletion requests — and receive a written response within one business day.
Sistem Tiket Log a support ticket inside your account portal to track the status of any ongoing legal or privacy matter. Every ticket is assigned a reference number so nothing gets lost.
KEPERCAYAAN DAN KESELAMATAN

See How We Protect Your Account and Data

Security and transparency sit at the centre of how we run mint33. From the moment you open your account to every transaction processed via Touch 'n Go, GrabPay, Boost dan FPX, we…

Pengendalian Data

We collect only the personal data necessary to operate your account and process payments. Data is stored on encrypted servers and never sold to third parties without your explicit written consent.

Penggunaan Kuki

Our site uses session and preference cookies to keep your account logged in and remember your display settings. You can manage or withdraw cookie consent at any time through your browser settings.

Keselamatan Akaun

Each account is protected by two-factor authentication and automatic session expiry after a period of inactivity. If we detect unusual login behaviour, we place a temporary hold and notify you immediately.

Tempoh Penyimpanan

Transaction and account records are kept for the minimum period required under Malaysian law. After that period, records are securely deleted unless you have an open dispute that requires them to be retained.

Hubungi Pegawai Data

Our designated Data Officer handles all formal data-access and correction requests. Reach them via the legal mailbox and receive a written acknowledgement within 24 hours of submission.

Permintaan Perubahan

To update, correct, or request deletion of personal data held on your account, submit a signed request through live chat or email. We will process it within seven working days and confirm completion in writing.

Switch Through Common Legal Questions

Below we answer the questions we receive most often about our terms, your rights over personal data, and how to contact us about legal matters. If your question is not covered here, open a ticket or reach us through live chat and we will respond within one business day.

Your account with mint33 is governed by the laws of Malaysia. Access and eligibility depend on local law and are available where local law permits. Any disputes will be resolved under Malaysian jurisdiction unless otherwise required by applicable law.

Submit a written data-access request to our legal mailbox or through the in-platform ticket system. We will compile a summary of the data we hold and deliver it to your registered email address within seven working days of receiving your request.

Yes. If you close your account and have no open transactions or disputes, you may request deletion of your personal data. We will action the deletion within seven working days, subject to any mandatory retention periods required under Malaysian law.

Yes. When you transact via Touch 'n Go, GrabPay, Boost atau FPX, each provider's own terms and privacy policy also apply. We recommend reviewing those policies directly on each provider's platform alongside our own terms.

We will send a notification to your registered contact details — email or in-app message — at least seven days before any material change to our terms takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.

Absolutely. Contact us via live chat or the legal mailbox with the specific data point that needs correcting and any supporting documentation. We aim to complete verified corrections within three working days and confirm the update in writing.

All formal legal and privacy correspondence should be addressed to our Data Officer via the legal mailbox. A reference number is assigned to every submission, and you will receive a written acknowledgement within 24 hours of submission.

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